Financial Counsellor

On Offer

• SCHADS 5.1 - $94,181.28 + Super + Salary Packaging
• 5 weeks annual leave.
• A rewarding opportunity to provide critical financial counselling and support to the Katherine community.
• A supportive, inclusive, and dynamic work environment.
• Opportunities for professional development and career progression.

About Our Client

Our client is a respected provider of quality human services across urban, regional, and remote areas of the Northern Territory. They are seeking a Financial Counsellor to join their organisation. The Financial Counsellor will be responsible for providing free, independent, and confidential financial counselling services to individuals and families experiencing or at risk of financial hardship.
 

The Role

Key responsibilities include:

• Assessing eligibility and needs, addressing money worries, and providing information and supported referrals.
• Delivering financial literacy, problem gambling amelioration, micro-finance, and emergency relief assistance.
• Using contemporary money management tools and strategies to improve clients' financial wellbeing.
• Conducting face-to-face, phone, and video counselling sessions.
• Processing microfinance applications, including No Interest Loans Schemes.
• Promoting and enabling access to online self-exclusion options and linking clients with relevant services.
• Facilitating community education sessions on financial literacy and life skills.
• Adhering to administrative processes and contributing to data collection, case studies, and performance reports.
• Building and maintaining professional networks and referral pathways.

Essential Criteria

• Diploma in Community Services (Financial Counselling) and Problem Gambling Skill Set modules, or willingness to complete core qualifications within 12 months and the Problem Gambling Skills Set within an agreed timeframe.
• Experience in financial counselling or human services sector casework, advocacy, finance, or banking.
• Aptitude for assessing individual needs, exploring options, and improving financial wellbeing.
• Knowledge of financial disadvantage, poverty drivers, consumer rights, financial systems, and relevant legislation.
• Empathy, nonjudgmental approach, solutions-focused, and cultural responsiveness.
• Strong written and oral communication, negotiation, interpersonal, and customer service skills.
• Ability to work effectively in a team and maintain collaborative relationships.
• Organisational, time management, and problem-solving skills with the ability to manage multiple tasks and priorities.
• Competence in using Microsoft Office, client management databases, and producing case notes and documentation.
• Experience in facilitating or co-delivering financial literacy or life skills training sessions.
• First Aid Certificate or ability to obtain