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Fully remote role within a leading national digital mental health organisation
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Opportunity to lead and mentor a multidisciplinary mental health team
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Work within an innovative, digital-first service operating 24/7
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Meaningful work supporting people experiencing complex mental health challenges and trauma
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Collaborative and supportive culture focused on recovery-oriented practice
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Opportunity to contribute to service innovation, quality improvement and program development
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Be part of a passionate organisation committed to ending mental health inequity and reducing stigma
The Role
Our client is seeking an experienced Team Leader to oversee the delivery of recovery-oriented psychosocial support within a dynamic digital mental health environment.
This leadership role is responsible for managing a multidisciplinary team delivering online community engagement, psychosocial recovery support, moderated forums, group programs, webinars and individual support via phone and digital channels.
The Team Leader will provide day-to-day leadership, coaching and guidance to ensure safe, high-quality service delivery aligned with best practice and organisational frameworks.
Key responsibilities include:
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Leading the daily operations of a remote psychosocial support team delivering digital mental health services
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Providing coaching, mentoring and supervision to staff to support performance and professional development
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Monitoring service quality, compliance and performance against key service targets
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Managing risk, incident response and escalations for complex participant presentations
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Ensuring services align with recovery-oriented, trauma-informed practice
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Supporting a positive team culture focused on wellbeing, collaboration and continuous improvement
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Participating in on-call and in-shift support rosters where required
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Contributing to service development, quality improvement and reporting for internal and external stakeholders
Requirements
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Degree in Social Work, Psychology, Counselling or a related discipline
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Minimum 5 years post-qualification experience in mental health or related field
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At least 3 years leadership experience managing or supervising teams
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Demonstrated experience in risk management, crisis response and complex mental health presentations
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Experience coaching, mentoring and developing staff within a service delivery environment
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Strong understanding of recovery-oriented and trauma-informed practice
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Excellent communication, leadership and organisational skills
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Ability to work effectively in a fast-paced digital service environment
Highly regarded:
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Registration or eligibility for registration with AHPRA, PACFA, ACA or AASW
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Experience in digital mental health services or online community moderation
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Experience facilitating mental health recovery groups
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Knowledge of Digital Mental Health Standards and compliance frameworks
