On Offer:
- Salary: $110,000 – $120,000 + superannuation
- Salary Packaging: Generous benefits including meal and entertainment allowances
- Flexibility: Offices based in Thornleigh and Ryde with hybrid working options
- Professional Development: Ongoing training, leadership pathways, and supervision opportunities
- Purpose-driven work: Shape and lead national programs that make a real impact in the community
The Role:
Our client is seeking an experienced Manager – Coordination Services to oversee national programs across NDIS Support Coordination and Clinical Care Coordination. This is a leadership position with a strong focus on quality, collaboration, and impact. The successful candidate will manage a team of 15–20 staff, including Social Workers, Nurses, and Support Coordinators, while also holding a small caseload to remain connected to frontline service delivery.
Key responsibilities include:
- Leading and coaching a multidisciplinary team to deliver high-quality, person-centred coordination services
- Overseeing programs such as NDIS Support Coordination (Levels 2 & 3), hospital discharge support, GP Social Work, and complex mental health coordination
- Ensuring compliance, quality, and performance across programs, including reporting and service outcomes
- Supporting workforce planning, staff allocations, and recruitment oversight
- Driving service innovation and contributing to research, data, and system reform
Requirements:
- Qualifications: Degree in Social Work (preferred) with AASW membership, or Nursing with relevant experience. Accredited Supervisor status desirable (or willingness to work towards it).
- 5+ years’ experience working with clients with severe or complex mental health needs (flexibility for strong candidates with slightly less).
- Demonstrated leadership/management experience in health, disability, or community programs.
- Strong understanding of NDIS, clinical care coordination, and community-based health systems
- Clinical governance, compliance, and reporting expertise
- Excellent people leadership, coaching, and stakeholder engagement skills
- Ability to balance operational oversight with direct client practice
