Operations Lead – Clinical Services, Norwest

On Offer

• Salary: $100,000 - $120,000 + super 
• Strategic leadership role with meaningful impact across in-home and clinical services
• Long-term career growth opportunities
• Supportive, collaborative workplace culture focused on quality care
• Opportunity to work with a values-driven organisation delivering NDIS, aged care, and personal injury services
• Collaborative, values-driven team culture based in Norwest with some travel to participants as required

The Role

Our client is seeking an experienced and motivated Operations Lead – Clinical Services to provide hands on leadership across their in-home and clinical services.
Reporting directly to the Operations Director, this role combines participant facing service coordination with operational oversight. The Operations Lead will actively engage with clients, assess complex care needs, and coordinate supports while guiding a multidisciplinary team to deliver safe, compliant, and person-centred services.
This is a pivotal position for an experienced professional who thrives in a hands-on environment and is motivated by the opportunity to act as a true second in command in a growing organisation.

Key Responsibilities

• Lead and oversee complex service coordination, including client visits, needs assessments, and development of tailored support plans
• Coordinate with multidisciplinary teams, providers, and funders to ensure timely, effective, and person-centred outcomes
• Provide oversight of rostering and workforce allocation, supporting the rostering team rather than managing daily rosters directly
• Ensure compliance with NDIS practice standards, internal policies, and regulatory requirements
• Support incident management, quality improvement initiatives, and staff development activities
• Contribute to the refinement of operational strategies, frameworks, and procedures that enhance service delivery

Requirements

• Tertiary qualification in Healthcare Management, Nursing, Community Services or a related field
• Minimum 3–5 years experience in a similar operations or clinical services leadership role
• Strong understanding of compliance and quality frameworks within NDIS, Aged Care, or community healthcare settings
• Proven experience in staff coordination, service planning, and performance oversight
• Excellent interpersonal and communication skills with a hands-on leadership style
• Ability to manage competing priorities and respond effectively to operational demands
• This is an excellent opportunity for an experienced healthcare leader looking to step into a dynamic, purpose driven role.

For a confidential discussion about this role, please contact Dervla McBreen on 0452583374 or send a copy of your resume to : Dervla.mcbreen@Curamoir-hr.com.au