Business Development and Intake Manager

Location: Brisbane
Discipline: Social and Community Care
Salary: $93000 to $999999
Contact name: Aine Leonard

Contact email:
Job ref: 750
Published: 9 months ago
On Offer
  • $93,000 - $98,000
  • Office car optional
  • Car allowance
  • Work with a multidisciplinary growing for-profit organisation
  • Work from home/ hybrid model
  • Full and part time work available

The Role:
The Business Development & Intake Manager is responsible for participant intake and assessment tasks, as well as risk assessment, support planning, monitoring, engagement, and review support. They are responsible for tracking participant NDIS budgets and plan spends, ensuring the supports being provided best meet their needs and goals and liaise with Buddies staff, Support Coordinators, LAC’s, therapists, and informal supports when needed.
Responsibilities and duties:
  • Source and Intake of new referrals and participants to our services – accommodation (SIL/STA/MTA/ILO), Community access, support coordination, plan management & group activities.
  • Manage record keeping, answering phone enquiries, setting up intake appointments, conduct meetings with participants and their families, data entry using spreadsheets and data bases to ensure all data is collated and filed efficiently on CRM.
  • Undertake initial intake assessment, risk assessment, client matching, organise house visit with the participant and stakeholders to inspect the house and meet the current residents (applicable to SIL & ILO).
  • Complete intake assessment, risk assessment and service agreement on new referral for community access, support coordination, plan management and group activities.
  • Complete initial support plan and shift plan based on participants goals and support requirements.
  • Ensure participants are supported to identify, choose, and manage their own daily and lifestyle routines.
  • Complete all admission documents on accommodation referrals – service agreement, occupancy/ rooming agreement, centerpay deduction form (regular payments for rent & utilities), etc. and sign off the accommodation document checklist.
  • Maintain effective positive relationship with internal and external stakeholders.
  • Attend inter-agency meetings and promote Greenleaf services and seek leads and referrals.
  • Attended Expos and provider networking events and build leads for referrals.
Your Skills
  • Qualifications and/or experience in managing NDIS participants intake, engagement and care planning processes.
  • Minimum Diploma in Disability/ Mental Health/ Community Services/ leadership/ business, or similar.
  • A good balance between administration and customer service experience
  • Efficiency using Microsoft Programs and able to pick up internal systems quickly.
  •  Strong networking and relationship building skills.
  • NDIS Workers Screening check (applicable to all regions)
  • Current Australian full driver’s license (applicable to all regions)
  • Working With Vulnerable People Check (applicable to ACT)
  • Working with Children Check (applicable to NSW)
  • Blue Card/ Children Check (applicable to Queensland)
  • National Police Check (within last 3 months)
  • NDIS Worker Orientation Certificate
  • First Aid & CPR Certificate
  • Mental Health First Aid Certificate
  • Covid-19 Vaccination up to date
For a confidential discussion about this role, please contact Aine Leonard on 0415784900 or send a CV to